EUTF COVID-19 Office Operations

EUTF letter header

March 18, 2020

Phone and online service only; No in-person counseling sessions or walk-ins

Effective immediately and until further notice, the Hawaii Employer-Union Health Benefits Trust Fund (EUTF) will no longer conduct in-person counseling sessions or accept walk-ins due to the spread of COVID-19. EUTF advises active employees and retirees to visit the EUTF website at or call our office at (808)586-7390 or toll-free at 1-800-295-0089 between the hours of 7:45am to 4:30pm.

The EUTF will continue operations ensuring that members health benefits continue, allowable changes are made and transmitted to the carriers, active employee open enrollment (April 1-30, 2020) is conducted, retirees are reimbursed quarterly for their Medicare Part B premiums, etc.

Retirees and those filing for retirement should mail their enrollment forms and supporting documents to EUTF at 201 Merchant Street, Suite 1700, Honolulu, HI 96813. Active employees must submit their enrollment forms and supporting documents to their departmental human resource office or County personnel office. Members will be mailed a confirmation notice or receive a phone call to confirm receipt of enrollment forms and documents. Members who submit payments directly to EUTF should make payments online at, or mail to the EUTF at 201 Merchant Street, Suite 1650; Honolulu, HI 96813.