Who to Contact
The contact information below contains EUTF specific phone numbers for our insurance carriers. Please use EUTF specific phone numbers for shorter wait times when calling on the phone.
| For Questions About... | Please Contact.... |
|---|---|
| Eligibility and EUTF Information | eutf.hawaii.gov EUTF Member Services Branch Phone: (808) 586-7390 (Oahu) or Toll-free: 1-800-295-0089 Hours: Monday - Friday, 7:45am - 4:30pm HST, excluding State holidays |
| Hawaii Medical Service Association (HMSA) | hmsa.com/eutf Phone: (808) 948-6499 (Oahu) or Toll-free: 1-800-776-4672 Hours: Monday - Friday, 7am - 7pm HST, Saturday, 9am - 1pm HST |
| Kaiser Permanente | kp.org/eutf Phone: (808) 432-5250 (Oahu) or Toll-free: 1-844-276-6628 Hours: Monday - Friday, 7am - 7pm HST, except holidays, Saturday, 9am - 1pm HST |
| CVS Caremark (CVS) | caremark.com/eutf Phone: Toll-free: 1-855-801-8263 Hours: 24 hours a day, 7 days a week |
| SilverScript (SSI) | eutf.silverscript.com hstavb.silverscript.com Phone: Toll-free: 1-877-878-5715 Hours: 24 hours a day, 7 days a week |
| Humana | your.humana.com/eutf Phone: Toll-free: 1-888-908-6518 Hours: Monday - Friday, 7am - 7pm HST When calling Humana, please identify yourself as a retiree of the EUTF/State of Hawaii Group plan |
| Verdegard Administrators (formerly HMA) | verdegard-hi.com/eutf Phone: (808) 951-4643 (Oahu) or Toll-free: 1-866-437-1992 Hours: Monday - Friday, 7:30am - 7pm HST, Saturday, 9am - 1pm HST |
| Hawaii Dental Service (HDS) | hawaiidentalservice.com/eutf Phone: (808) 529-9310 (Oahu) or Toll-free: 1-866-702-3883 Hours: Monday - Friday, 7:30am - 6pm HST |
| Vision Service Plan (VSP) | eutf.vspforme.com/ Phone: Toll-free: 1-866-240-8420 (EUTF-specific) or (808) 532-1600 (Oahu) or Toll-free: 1-800-522-5162 Hours: Monday - Friday, 7:30am - 6pm HST |
| Securian Financial | lifebenefits.com/eutf Phone: (808) 536-9890 (Oahu) or Toll-free: 1-877-291-8466 Hours: Monday - Friday, 7:30am - 6pm HST |
| American Speciality Health (ASH) | ashlink.com/ash/hmsa ashlink.com/ash/kaiserhic Phone: Toll-free: 1-800-678-9133 Hours: 10/1 - 3/31: Sunday - Saturday, 8am - 8pm HST 4/1 - 9/30: Monday - Friday, 2am - 5pm HST, excluding ASH observed holidays |